Refund policy
Returns & exchanges
Ready to ship pieces can be exchanged for a refund, another ready to ship piece, or store credit (for example towards a made-to-order or bespoke piece). The piece you have purchased must be returned unworn and undamaged, in its original condition and in its original packaging, including any stone certificates if applicable. Please note that I cannot exchange jewellery that has been resized, engraved, or customised in any way.
Made-to-order items and bespoke goods cannot be returned or exchanged, as they have been made especially for you. However, if you have any issues with your bespoke piece, I am happy to try and resolve any problem to the best of my ability on a case-by-case basis.
Ready to ship pieces can be exchanged for a refund, another ready to ship piece, or store credit (for example towards a made-to-order or bespoke piece). The piece you have purchased must be returned unworn and undamaged, in its original condition and in its original packaging, including any stone certificates if applicable. Please note that I cannot exchange jewellery that has been resized, engraved, or customised in any way.
If you would like to return a piece, you must email me at studio@amanialkidwa.com within 7 days of receipt of your jewellery. Return shipping and any taxes/duties incurred are the responsibility of the buyer.
For hygiene reasons, I am unable to offer exchanges or credit on earrings.